FAQ

WHAT IS CLONING AND HOW DO I KNOW IF I NEED IT?

HOW CAN I FIND MY PART NUMBER?

ARE YOUR PARTS NEW?
No. All of our parts are pulled from used vehicles. They are only pulled if it can be determined that the part works. They are tested (to the best of our ability) and cleaned before resale.

WHEN CAN I EXPECT DELIVERY OF MY ORDER?
Orders are processed within 24 business hours after payment has been received and items will leave our Pennsylvania warehouse within 24 business hours after processing. Tracking information is provided to your email account with Fedex shipments.

WHAT SHIPPING SERVICE DO YOU USE?

Domestic
ICS utilizes USPS Priority to ship most packages destined to the continental United States. Sometimes FedEx Ground is used at our discretion. A tracking number will automatically be sent to your email address. For shipments to Alaska and Hawaii the buyer pays shipping costs. We also offer both USPS Express and FedEx Overnight services at the buyer's expense. Please speak to one of our representatives for a delivery and price quotes on express services.

International
Packages shipped outside of the U.S. will be shipped USPS Express. Buyer is responsible for all duties and taxes concerning these shipments as well as shipping costs. ICS reserves the right to decline to ship to some countries due to a high occurrence of lost packages.

WHERE ARE YOU LOCATED AND IS LOCAL PICKUP AVAILABLE?
We are located in Wellsboro, Pennsylvania. Local pickup is not available.

WHAT KIND OF WARRANTY DO I GET WITH MY PURCHASE?
We offer a 1 Year Warranty on all of our items. If you wish to return an item, please contact us to get return information. Upon confirmation that the item returned is the item that was originally sent, we will refund you via the original method of payment. The initial shipping fee will not be refunded. If the returned item is found to be in working order, a 25% restocking fee will be deducted from the refund. In most cases, we can assist with technical issues and a return will not be necessary.

IS DIGITAL MILEAGE CORRECTION LEGAL?
The act of adjusting the mileage on a vehicle is not in itself illegal. It is illegal however to knowingly sell a vehicle without disclosing the correct mileage reading. We reserve the right to refuse to adjust your digital mileage reading if we suspect illegal intent.

WHAT IS THE BEST WAY TO CONTACT THE INSTRUMENT CLUSTER STORE?
We have a toll free phone number (800) 590-2716 with customer service reps available to help you during normal business hours.

- or use our contact form -

Contact Form

We will also quickly respond to emails at [email protected] during this time.

WHAT DO I NEED TO KNOW ABOUT YOUR INSTRUMENT CLUSTERS?
The cosmetic condition of each instrument cluster is noted in its description. They range from excellent condition to instrument clusters with scratches on the lens cover (at a reduced price of course!!) There are even some available without lens covers if you are looking to save even more money. Just remove your old lens cover and pop it onto one of our clusters! If the donor vehicle’s mileage can be determined it will be noted in the description. NOTE: the miles/kilometers on odometers are not guaranteed due to the fact that most vehicles store the mileage in the engine computer and may revert back to the vehicle’s true mileage upon installation.

WHAT ARE YOUR PAYMENT OPTIONS?
We take all of the major credit cards We also accept paypal and check/money orders.